FAQ

Frequently Asked Questions 

If you can’t find the answer to your question, please call us toll free at 888-783-5100.

Is it safe to use my credit card on your site? 

We use Google Checkout to process our credit card transactions. This service is maintained and operated by Google in accordance wtih the strictest security standards on the internet.  With Google Checkout your financial information, if entered on-line is never in our possession, nor do we have access to it. For information on Google’s privacy policy click here.

How long will it take to receive my shipment?

It usually takes 7-10 days to receive your shipment from the time we receive your order. We ship either FedEx Ground or US Postal Service. All packages ship from San Marcos in Southern California  so it may take a little bit longer for packages to reach the East Coast and to international locations.  We appreciate your patience.

For an extra fee of $20, we can ship “2nd Day Air.” When in the shopping cart and checking out, please select “2nd Day Air” as your shipping choice. Please be advised that “2nd Day Air” orders are given top priority for processing and shipping. However, date certain delivery is not guaranteed. If you need material by a certain date, you must call us (888) 783-5100 to make special arrangements.

How can I order?

You can order via the website shopping cart. We also accept orders via fax (912) 480-4214, phone toll free (888) 783-5100, or via mail.

Do you accept purchase orders?

Yes, we do.

How can I pay for my order?

We accept Visa, Master Card, Discover, and American Express credit cards. We accept checks, money orders, and purchase orders from businesses and school districts.

How much are shipping costs? 

Our shipping is priced on a base handling charge (which covers insurance) and a per item shipping charge. The base charge is $5.50. The per item charge is 99¢ for each item. The first item is $6.49. Add 99¢ for any additional items. There are additional costs to ship internationally.

What is your return policy?

We offer a 30 day unconditional money back guarantee on all our products. If for any reason you are not happy with your purchase, please let us know and we will gladly replace, exchange, or refund your full purchase price at your discretion. Any returned items that are not damaged in shipping must be returned in a sellable condition to receive full credit. Unless it is our error or the material is damaged, shipping and delivery charges are non-refundable.

Do you ship to Canada?   

Yes, we do. If ordering via the website, select “Canada” in the shipping options field of the shopping cart. There is an additional charge of $15 for shipments to Canada.  For orders to Canada we ship via US Postal Service to Canada Post. Note: Additional customs charges and other fees may be applied by Canadian Customs. These charges are not created by or paid to Addriya Yoga, LLC and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery of orders due to customs charges.

Do you ship to Internationally?   

Yes, we ship anywhere in the world. If ordering via the website, select “International” in the shipping options field of the shopping cart. There is an additional charge of $22 for international shipments other than to Canada.  For international orders we ship via US Postal Service to your national postal service.